To keep your carpets looking at their best, there are a few simple measures you can take:

• Provide efficient entry matting to reduce tracked in soil.
• Vacuum routinely with a well maintained, good quality vacuum cleaner to clean & lift the pile and prevent particles becoming embedded. You cannot over vacuum your carpet.
• Take care with spots & spills.
• Have your carpets professionally cleaned on a regular basis.

The following information is provided in good faith, however no responsibility is accepted for claims arising from the treatments proposed. If it is a major stain the best advice we can offer is to ring your local NUCCRA member.

DO NOT RUB OR SCRUB YOUR CARPET AS YOU RISK PERMANENT PILE DISTORTION

• Scoop up solids
• Blot as much liquid as possible using clean white towelling or paper
• Apply the appropriate treatment according to the manufacturer's recommendations
• Rinse with cold or luke warm water
• Blot dry with absorbent material or use a cold air fan to complete drying

General Tips

• Do not over wet into backing materials
• Only use cleaning agents and spot removal methods as recommended by the manufacturer
  
• Always test any cleaning agent on an inconspicuous area of carpet prior to treating a stain
• Use cleaning agents at recommended dilution ratios
• Scrape up or blot up any access prior to treatment
• Never rub or scrub
• Do not use inappropriate detergents on carpets or upholstery i.e. (washing up liquid, wash powders, household bleach, disinfectants)
• Always work from the out side of the stain inward to avoid spreading
• Always apply the cleaning fluid to the absorbent spotting material not directly onto the carpet or fabric
• Encourage quick drying
• Deal with stains as quickly as possible for increased chances of success
• Keep the fabric or carpet as dry as possible.
• If in doubt, don't! Call in a professional carpet cleaner

If you are having carpet cleaning or water damage work done at your property, it is important to hire a Certified Technician, who is a member of a recognized trade association.  Certified Technicians can guarantee their work meets all relevant codes and standards.  If you have an issue with your carpet cleaning or restoration technician that you can’t resolve, you can lodge a complaint with NUCCRA, which is the representative body for the industry.  To find out more, visit This e-mail address is being protected from spam bots, you need JavaScript enabled to view it